Global Fashion Broker and Fashion Recruitment
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Customer Service Employee German & English Speaking - French is a pré

Customer Service Employee For a Fashion Footwear Wear Brand

Location: Kaatsheuvel

Job Description:

.    You are the first point of contact for customers service of all sales channels, international;

·     Overall responsibility for service for Key Accounts – Independents retailers, e-accounts national

      and international as well as contact with end customers;·    

.    Overseeing implementation of the customer service strategy - including budgets planning and

      attending sales meetings. 

 

Position Description and responsibilities:

 

·     Working closely with the company’s: Management-, Sales Team from other countries,

      Styling-, E-Commerce- and Marketing-team, enabling them to meet the brand - image

      and commercial objectives.

.    Maintain effective internal and external communications to ensure that all relevant company

     functions are kept informed about customer service objectives·      

.    Monitor and report on effectiveness of customer service communications.

·     Processing and confirming orders to customers;

·     Performing the correct and timely handling of the shipments;

·     Performing a correct complaint handling;

·     Signaling of product problems;

·     Stay up to date with product-, and price-information of the total range.

Requirements:

·     Well educated and professional level.

·     HBO study in Commercial Economics or similar.

·     Excellent communication skills

·     Experience with Navision is a plus.

·     Excel wizard

·     Strong analytical and social and service skills.

·     Proven track record of success in customer service of willing to learn

·     Confident, driven and dynamic.

·     Entrepreneurial mindset with the ability to spot original customer service opportunities.

·     You are pro-active, persistent and have perseverance.

·     You are experienced in working with targets and budgets

·     Fluency in Dutch, English, German both spoken and written is a must.

·     Spanish and French is a pre.

·     You are fulltime available.

·     You will be part of the family.

 

Interested? Send your resume to| frenzyvandenberg@for-believers.com | +31610890991